SERVICE DESCRIPTION – PLEASE READ IN FULL! Coppell TV Repair LLC offers a REPAIR SERVICE for the main board shown on the picture and used in Vizio P502UI-B1 and Vizio P502UI-B1E LED TVs. REPAIR SERVICE means that you need to send us your malfunctioning board that we will attempt to service, test and return to you. HOW DOES IT WORK This is a flat rate testing and repair service, meaning we will attempt to repair any problem with the board within that price as long as the board we receive meets our requirements (see separate section below). Depending on what we find out and what we do you pay the listed price or less (details explained further below). Following the instructions you package and send or otherwise deliver the board to us. If the board arrives in working order you will be contacted for details. If the board is bad then we attempt to repair it. If we succeed we usually send the board back without communication. If we fail to repair the board we contact you with details. If you have any questions please ask before initiating the service! While there can clearly be a large number of failures and failure symptoms that probably can’t all be listed, here are the most common ones we’ve seen this board cause that we’ve seen. The most common failure results in the TV’s power indicator (front LED) going solid white shortly after the TV is connected to AC, then staying for 1-2 seconds and fading out; upon every power on command (button or remote) the indicator would lit up again for 2 seconds and then again fade, no other activity; the display would not usually light up at all. The TV may also be totally dead when this board is bad – no front LED indication whatsoever; this may also be a result of a faulty power supply though. Sound or image can be lost, though this is not common. HDMI inputs may stop recognizing connected devices; this is also rare. REQUIREMENTS FOR THE BOARD SENT FOR SERVICE. The board(s) we receive must be physically intact and must have not been tampered with or serviced before. The advertised flat rate for repair service is only valid when the above conditions are met. Exceptions are possible and often applied for minor repair attempts, but we reserve the sole right to judge if and when we would consider a repair minor. It is also possible, depending on the condition of the board, to eliminate the second possibility and just flat our reject having to service the board. Subject to situation and availability we may also recommend replacement of the board, again at the higher than advertised price for repair.
