Correctly diagnosing the issues with the TV is the responsibility of the customer. We are not responsible if the part ordered does not fix the customers TV. We sell tested and working, second hand TV parts. We do not rent out parts for you to diagnose your TV with and then return what isn’t needed. If we made a mistake in our listing or if there is a problem. Communicate with us first. Pulled from a working TV with a broken screen. We have marked our boards for easy identification in the case that a return is necessary. These marks will be visible in the listing pictures. Please double check your part number and compare your part to our pictures, to ensure it is a match. TV parts often have many different variations, even on almost identical TVs. WE’RE NOT THE ORIGINAL OWNER. Fellow eBayers, we are working diligently to satisfy you. Therefore it hurts to see neutral or negative feedbacks left because of a mistake, misunderstanding, quick/harsh judgments, impatience or a failure to read the complete listing description. If there is a problem it can usually be resolved by communication between us. Please help us to help you & others. Your positive support means a lot to us. THANKS FOR YOUR INTEREST AND FOR READING THIS FAR..